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system center service manager 2010 x64 簡體中文 CD
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System Center Service Manager 2010 delivers an integrated platform for automating an organization’s IT Service Management best practices and adapting them to meet the organization’s requirements.
Its built-in processes for incident and problem resolution, change control, and asset life cycle management are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
Service Manager provides integration, efficiency, and business alignment for IT services.
Key Technologies
A work-flow engine for automating all or portions of IT processes and for integrating System Center solutions
A common data warehouse and reporting platform for integrating business intelligence information across System Center
A connector framework to support technology integration across System Center, other Microsoft products, and common industry management tools
A CMDB to support the management of information about IT service components and how they relate to one another
A Self-Service Portal to provide end users with access to IT resources, reducing the volume of calls to the help desk
A knowledge base to capture and share practical knowledge for IT professionals and end users
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